Returns & Exchanges
Due to the perishable nature of our live oysters and shellfish, we cannot accept physical returns, but we are committed to ensuring you receive the highest quality harvest. If your order arrives damaged or fails to meet our freshness standards, please contact us within 24 hours of delivery for a resolution.
Inspect Your Catch
Upon delivery, immediately open your package and inspect the shellfish to ensure they are cold to the touch and shells are tightly closed.
Document Issues
If you notice any damage or quality concerns, take clear photos of the product and the shipping label as soon as possible.
Contact Support
Email our team at info@hamahamaoysters.com within 24 hours of arrival with your order number and the documentation of your concerns.
Resolution Process
Our team will review your claim and issue a store credit or a replacement shipment for any items that do not meet our strict quality guarantee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing