Frequently Asked Questions
Everything you need to know about getting fresh shellfish delivered to your door.
How are your oysters shipped to ensure freshness?
Our oysters are harvested to order and shipped via overnight or 2-day express delivery in insulated boxes with gel ice packs to maintain a safe, cold temperature during transit.
How long will the oysters stay fresh after I receive them?
When kept refrigerated and stored properly (under a damp cloth, never in airtight containers or submerged in water), fresh oysters typically stay delicious for 5 to 7 days after arrival.
Do I need special tools to open the oysters?
Yes, we recommend using a professional oyster shucking knife and a protective glove or towel. If you are new to shucking, we offer starter kits and video tutorials on our website.
What is your return policy for perishable goods?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is delayed by the carrier, please contact us within 24 hours for a replacement or refund.
Can I schedule a specific delivery date for an event?
Absolutely. During checkout, you can select a preferred delivery date. We recommend choosing a date 1-2 days before your event to account for any potential carrier delays.
Are your shellfish sustainably harvested?
Yes, Hama Hama is a family-run farm committed to environmental stewardship. We use sustainable mariculture practices that help maintain the health of the Hood Canal and Puget Sound ecosystems.